{"id":1852,"date":"2023-05-10T02:42:32","date_gmt":"2023-05-10T02:42:32","guid":{"rendered":"https:\/\/turbo.redq.io\/turbo\/?page_id=1852"},"modified":"2026-05-06T08:10:57","modified_gmt":"2026-05-06T08:10:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/friendlywaymietwagen.ch\/de\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1852\" class=\"elementor elementor-1852\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-044069b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"044069b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa71bd3\" data-id=\"aa71bd3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78b2e1f elementor-widget elementor-widget-tm_fancy_title\" data-id=\"78b2e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm_fancy_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"fancy-title-container\">\n    <h2 class=\"fancy-title font-semibold uppercase text-h2\">Frequently Asked Questions (FAQ)<\/h2>\n\n            <p class=\"fancy-desc text-light-text leading-7\">\n\n            Everything you need to know about your rental with Friendlyway.\n                            <a  class=\"inline-block underline-offset-8 font-medium\">\n                                    <\/a>\n            \n        <\/p>\n    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d1c2cc elementor-widget elementor-widget-tm_faqs\" data-id=\"4d1c2cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq_container lg:container mx-auto px-4\">\n            <div class=\"faq_header relative mx-auto w-full lg:max-w-lg xl:ml-auto max-w-[480px] mb-20\">\n            <span class=\"absolute top-2\/4 start-4 -translate-y-1\/2 text-light-text sm:start-6\">\n                <svg width=\"16\" height=\"16\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.3851 12.4457C8.73488 14.5684 4.85544 14.4013 2.39866 11.9445C-0.237379 9.3085 -0.237379 5.03464 2.39866 2.3986C5.0347 -0.23744 9.30856 -0.23744 11.9446 2.3986C14.4014 4.85538 14.5685 8.73481 12.4458 11.3851L17.6014 16.5407C17.8943 16.8336 17.8943 17.3085 17.6014 17.6014C17.3085 17.8943 16.8337 17.8943 16.5408 17.6014L11.3851 12.4457ZM3.45932 10.8839C1.40907 8.83363 1.40907 5.50951 3.45932 3.45926C5.50957 1.40901 8.83369 1.40901 10.8839 3.45926C12.9327 5.50801 12.9342 8.82875 10.8885 10.8794C10.8869 10.8809 10.8854 10.8823 10.8839 10.8839C10.8824 10.8854 10.8809 10.8869 10.8794 10.8884C8.82882 12.9341 5.50807 12.9326 3.45932 10.8839Z\" fill=\"currentColor\"><\/path>\n                <\/svg>\n            <\/span>\n            <input id=\"faq_search\" type='search' placeholder=\"Search\" class=\"faq_search h-10 !ps-14 w-full !rounded-full sm:h-12 hover:!border hover:!border-main focus:!border-main\" value=\"\">\n        <\/div>\n    \n    <div class=\"faq_wrapper accordion-wrapper mx-auto\">\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                What documents do I need to present when I pick up the car?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> To collect your vehicle, we require a valid driver's license (original), an identity card or passport, and a credit or debit card issued to the driver for the deposit.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Is there a minimum age for renting?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> To rent with Friendlyway, the minimum age is generally 21, and you must have held a valid driver's license for at least three years. Additionally, renters must be permanent residents of Switzerland and provide proof of Swiss residency. Please note that for certain premium vehicle classes, the minimum age requirement may be higher.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Are there any hidden costs or fees?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> No. At Friendlyway, we value price transparency. The final price at the time of booking already includes basic insurance and VAT. Optional extras such as additional drivers or navigation systems are clearly displayed before you complete your booking.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                How does the fuel tank system work?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> We use a fair \"full-to-full\" fuel policy. You receive the vehicle with a full tank and please return it with a full tank as well. This way, you only pay for the fuel you actually use.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                What happens in the event of a breakdown or accident?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> Your safety is our top priority. All vehicles are fully comprehensively insured. In case of a breakdown, you can reach our hotline (the number can be found in your rental documents). In the event of an accident, the police must be notified. Please note that the excess in case of damage is CHF 1,500.00 for both liability and comprehensive insurance.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Can I change or cancel my reservation?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> Yes, we remain flexible. You can cancel your booking free of charge up to 48 hours before the rental begins. For last-minute changes, please contact our customer service directly.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Do I have to pay a deposit?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> We have updated our policy to make your rental experience even smoother: no security deposit is required upon collection. You can pick up your vehicle without any mandatory funds being reserved or held on your payment method. Simply return the car in its original condition, and you\u2019ll only ever be charged for your rental rate and any selected add-ons.<\/p>\n                <\/div>\n            <\/div>\n            <\/div>\n            <div class=\"faq_footer relative block text-center mt-12\">\n            <p class=\"text-[15px] leading-5 text-light-text mb-7\">Didn\u2019t get the answer? Drop your message<\/p>\n            <a href=\"\/contact-us\" target=\"_blank\" rel=\"nofollow\" class=\"relative inline-flex shrink-0 items-center justify-center px-6 py-[15px] lg:px-5 text-lighter-text bg-brand font-body tracking-widest text-sm font-medium uppercase rounded-md hover:-translate-y-0.5 transition-all hover:text-lighter-text focus:text-lighter-text\" href=\"#\">Contact Us<\/a>\n        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1852","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/pages\/1852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/comments?post=1852"}],"version-history":[{"count":21,"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/pages\/1852\/revisions"}],"predecessor-version":[{"id":14061,"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/pages\/1852\/revisions\/14061"}],"wp:attachment":[{"href":"https:\/\/friendlywaymietwagen.ch\/de\/wp-json\/wp\/v2\/media?parent=1852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}